Hear the inspiring stories from real Cleveland Clinic patients, leading advocates and past Patient Experience Summit speakers emphasizing empathy in their care experience.
Read Carrie's Story
At the 2019 Patient Experience Summit, Carrie took the stage to share stories of her life as a prosthetic patient,born without her left arm, and how her experiences shaped the person and professional she is today.
Read COVID-19 Reflections
While we often tell the story of COVID-19 in numbers, it’s important to also tell the story in more human terms. As we continue to navigate the changing landscape of COVID-19, let’s take time to reflect on, honor, and grow from the experiences over the past year.
Read What Happened
Former Cleveland Clinic Chief Executive Officer Toby Cosgrove, MD, was getting ready to recap a decade-old story that inspired the Cleveland Clinic-led patient experience movement, when Dr. Adrienne Boissy flipped the script, inviting to the summit stage an unexpected guest.
Read Laura's Pespective
Last year at the 2019 Patient Experience Summit, Laura Cooley, PhD, led a deep dive session to discuss the landscape of academic perspectives focused on the patient experience field. Learn how communication is improving clinical outcomes.