Featured Speakers 

Mr. Kelly Leonard

Executive Director of Insights and Applied Improvisation
The Second City

Kevin Love

Kevin Love Fund

Laura van Dernoot Lipsky

Founder and Director
Trauma Stewardship Institute

Stephen Trzeciak

Chief of Medicine
Cooper University Health Care

Susan Frampton

Planetree International

Alpa Vyas

Vice President, Patient Experience
Stanford Health Care


Zahid Ali

Consultant - Team Lead
National Institutes of Health

James Bonner

Senior Director of Safety and Patient Experience
Spectrum Health

John Bulger

Chief Medical Officer
Geisinger Health Plan

Brian Cash

Senior Pastor
East Mt. Zion Baptist Church

Michael Crawford

Associate Dean for Strategy, Outreach, and Innovation
Howard University College of Medicine

Peter Durlach

Vice President of Strategy and New Business Development

Katherine Eisenberg

Section Editor, DynaMed Decisions
EBSCO Clinical Decisions

Nicholas Engelhardt

Program Manager - Care Management
Cleveland Clinic

Ken Ewell

Chief Customer Officer

Rory Fitzpatrick

Partner Executive, Healthcare
Ricoh USA, Inc.

Meenakshi Gapa

Nursing Professional Development Specialist
Cleveland Clinic

Regine Gilbert

User Experience Designer, Educator, and Author
NYU Tandon School of Engineering

Clifford Goldsmith

US Chief Medical Officer
Microsoft Health and Life Sciences

Toni Hightower

Human Centered Designer, Veterans Experience Office
U.S. Department of Veterans Affairs

Lakesha Holloway

Senior CRM Personalization Strategist
Atrium Health

Thomas Howell

Medical Director of Patient Experience
Mayo Clinic

Dr. Connie Hwang

Chief Medical Officer and Director, Clinical Innovation
Alliance of Community Health Plans (ACHP)

Leslie Jurecko

Chief Safety and Quality Officer
Cleveland Clinic

Sean Kennedy

Vice President and General Manager, Public Sector Health

Steve Kreiser

Press Ganey

Vik Krishnan

SVP, General Manager
Intrado Digital Workflows

Stefan Larsson

International Consortium for Health Outcomes Measurement

Jennifer Lastic

Manager, Patient-Centered Care
The MetroHealth System

Chris Logan

Executive Healthcare Advisor – Global Industries Group

Bre Loughlin

Nurse Disrupted, LLC

Abner Mason


Dwight McBee

Senior Vice President and Chief Experience Officer
Jefferson Health Enterprise

Sue Murphy

Chief Experience Officer
UChicago Medicine

Geeta Nayyar

General Manager and Executive Medical Director

Ingrid Nembhard

Fishman Family President’s Distinguished Professor, Associate Professor of Health Care Management
The Wharton School, University of Pennsylvania

Michael Oren

Vice President Enterprise Consulting Services

Cathy Pappin

Manager of Care Management
Cleveland Clinic Hillcrest Hospital

Tamara Perry

Senior Director Virtual Health and Innovation
Children's Health System of Texas

Joe Primo

Chief Executive Officer
Good Grief

Gunes Raack

Director, Value Based Performance
Cleveland Clinic

Dr. Susannah Rose

Associate Chief Experience Officer and Director of Research
Cleveland Clinic

Marcy Russo

Director of Human Centered Care, Behavioral Health Network
Hartford Healthcare

Stephanie Seng-Patton

Project Coordinator, Patient Experience
The MetroHealth System

Deborah Small

Chief Nursing Officer
Cleveland Clinic London

Taylor Smith

Solution Architect

Laurie Strongin

Hope for Henry Foundation

Brandon Wilcher

Vice President Sales, North America
Oneview Healthcare

Steve Wretling

Chief Technology and Innovation Officer

Brian Wynne

Vice President
NRC Health

Vugar Zeynalov

Chief Information Security Officer
Cleveland Clinic

Tracy Zvenyach

Nurse Disrupted, LLC

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