Ingrid is the Fishman Family President’s Distinguished Professor, Associate Professor of Health Care Management at The Wharton School of the University of Pennsylvania. Prior to joining the faculty at The Wharton School, she was the Ira V. Hiscock Associate Professor (with tenure) at the Yale School of Public Health, Associate Professor at Yale School of Management, Associate Director of the Health Care Management Program at Yale, and Director of the Yale Training Program in Health Services Research.
Professor Nembhard’s research focuses on how characteristics of health care organizations, their leaders, and staff contribute to their ability to implement new practices, engage in continuous organizational learning, and ultimately improve quality of care. She uses qualitative and quantitative research methods to examine health care delivery from provider and patient perspectives, and to evaluate organizational performance. She is currently studying the implementation of care coordination in primary care groups, including the effects on patients and clinicians, organizational learning from different types of experiences, the use of patient feedback via narratives to drive quality improvement by clinicians and administrators, and the contributors to high performance in challenging work environments. She maintains an interest in studying how health care organizations most effectively learn and implement new clinical and operational practices, teamwork within and across organizations, and strategies for improving the patient experience.