It’s time for a united approach to empathy and innovation.

Now more than ever, empathy and innovation are critical components of care during this unprecedented time. Cleveland Clinic and HIMSS recognize the imperative need to unite healthcare leaders and explore the pivotal patient experiences and clinical considerations that have overwhelmed our hospitals and health systems the past year.

Explore dynamic, digital experiences that reflect the new pace of health transformation and provide a timely, valuable toolset.


12 Years of Industry-Leading Inspiration

For more than a decade, the Patient Experience: Empathy & Innovation Summit has influenced an international movement to emphasize empathy in healthcare and advance the care experience for clinicians and patients through honest commentary on what is still needed.



Join Us for Critical Conversations

We’ll reflect on new implications around patient needs, caregiver safety and healthcare innovations that keep the human at the center of all care interactions. Take part in these critical conversations to enhance the focus on technology and explore how healthcare is extending empathy in an increasingly digital environment.

What does empathy mean to healthcare innovation?

Cleveland Clinic event co-chairs Adrienne Boissy, MD, MA, chief experience officer, and Kelly Hancock, DNP, RN, NE-BC, FAAN, chief caregiver officer, lead the imperative dialogue to drive new standards for collaborative care.


“Sometimes we hear the word ‘touchless’ when it comes to digital or virtual design, which is an absolute misnomer. We want high-touch solutions wherein patient history and preferences are respected, digital tools are smart and humane, and we protect the most vulnerable of moments—to be shared with another human being.”

— Adrienne Boissy, MD, MA, Chief Experience Officer, Cleveland Clinic

Who Should Attend


Small, medium, and large-sized hospitals, medical centers, and health systems

Government & Academia

VA, DoD, academic medical centers, OCR, SSA

Healthcare Providers

Ambulatory decision-makers, physicians, RNs, and physician practices

Innovation Leaders

CTOs, CIOs, Innovation Directors


Patient advocates, writers/editors, healthcare influencers

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