Patient Experience Digital Series
A Cleveland Clinic & HIMSS Event. Find out more
K. Kelly Hancock is Chief Caregiver Officer for Cleveland Clinic health system. She is responsible for leading the development and implementation of all aspects of caregiver engagement for Cleveland Clinic’s 70,000 caregivers. With a focus on enhancing the health system’s unique team-based culture, Dr. Hancock provides strategic direction and expertise for the organization’s human resources function,
domestically and internationally. She consistently works to build and retain exceptional caregiver teams through the optimization of human resources policies and programs.
An innovative thought-leader, Dr. Hancock delivers advisory services in areas such as leadership, coaching, employee relations, talent acquisition, compensation, organizational design and change, performance management, learning and development, and more. She continuously collaborates with fellow executive leaders to ensure Cleveland Clinic caregivers embody the organization’s culture, vision and values. Additionally, she provides direct oversight of daily operations for the human resources and nursing teams.