Summit Overview

May 12–13, 2021

Two Full Days to Connect, Understand and Inspire

As we increase our dependency on digital care, let’s ensure the tools we rely on are enhancing our human connection, not diminishing it.

Digital Networking

Collaborate across the healthcare industry and interact with colleagues through live public and private chats.

Ask the Experts in Real Time

Send your questions directly to speakers during live sessions to get answers on the spot.

On-Demand Content Library 

Can’t make it to a live session? Your subscription offers full on-demand access so you can revisit sessions anytime.

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Interested in speaking at the digital summit? Submit your speaker proposal today!


Schedule at a Glance

Schedule is subject to change. All sessions are listed in Eastern Time.

  Start TimeEnd Time



Day 1


Segment 1: Safety and Quality: Gaining to High Reliability11:30 am

12:35 pm

Interactive Networking Break12:35 pm

1:05 pm

Segment 2: Compassion and Action: Healing and Growth1:05 pm3:15 pm



Day 2


Segment 3: Innovations in Care...and Caring11:30 am12:35 pm
Interactive Networking Break12:35 pm1:05 pm
Segment 4: Human Experience Wins and Learning: Case Studies1:05 pm

3:15 pm

Continuing education hours will be awarded. Cleveland Clinic Enterprise is accredited with distinction as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Keeping the Human at the Center of the Care Experience

Almost 12 years ago, Cleveland Clinic introduced the first Patient Experience Summit, with the mission of leading a cultural shift toward more empathetic care that elevates the human connection for the patient and caregiver. Within the past decade, communication, patient experience and engagement have advanced to the forefront of modern care. Cleveland Clinic and HIMSS are proud to unite healthcare leaders for this interactive, accessible digital summit.


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