Summit Overview

May 12–13, 2021

Two Full Days to Connect, Understand and Inspire

As we increase our dependency on digital care, let’s ensure the tools we rely on are enhancing our human connection, not diminishing it.

Digital Networking

Collaborate across the healthcare industry and interact with colleagues through live public and private chats.

Ask the Experts in Real Time

Send your questions directly to speakers during live sessions to get answers on the spot.

On-Demand Content Library 

Can’t make it to a live session? Your subscription offers full on-demand access so you can revisit sessions anytime.

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Interested in speaking at the digital summit? Submit your speaker proposal today!


Schedule at a Glance

Schedule is subject to change. All sessions are listed in Eastern Time.

  Start TimeEnd Time



Day 1: May 12


Safety and Quality: Gaining to High Reliability: How can providers reframe failures to build resiliency to react in times of trauma? How do we strive for better outcomes in clinical quality, patient and workplace safety, and patient experience?11:30 am

1:10 pm

Interactive Networking Break1:10 pm

1:40 pm

Compassion and Action: Healing and Growth: We’ll look at all the subconscious effects of this pandemic on our healthcare system. From possible patient distrust to the mental toll on caregivers, see why compassionate care has never been more important.1:40 pm2:30 pm
Educational Sessions2:30 pm3:30 pm



Day 2: May 13


Innovations in Care...and Caring: Forced by necessity, adoption of high-tech and low-tech telehealth has skyrocketed. But what is the effect on patient safety? And what does this transition mean for payers, VCs and pharma? We'll examine the maturity level of patient experience in value-based models and new care environments.11:30 am1:00 pm
Interactive Networking Break1:00 pm1:30 pm
Human Experience Wins and Learning: Case Studies: We know the best practices to engage patients and colleagues. They’re not a complex set of standards, but they are essential. So what are the barriers preventing consistent, equitable application of accessible care to every human everywhere?1:30 pm

2:50 pm

Educational Sessions2:50 pm 3:50 pm

Continuing education hours will be awarded. Cleveland Clinic Enterprise is accredited with distinction as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. Earn up to 2.91 contact hours on May 12 and up to 3.2 contact hours on May 13. If you have any questions regarding continuing nursing education, please email:

Keeping the Human at the Center of the Care Experience

Almost 12 years ago, Cleveland Clinic introduced the first Patient Experience Summit, with the mission of leading a cultural shift toward more empathetic care that elevates the human connection for the patient and caregiver. Within the past decade, communication, patient experience and engagement have advanced to the forefront of modern care. Cleveland Clinic and HIMSS are proud to unite healthcare leaders for this interactive, accessible digital summit.


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