Series Overview

Be part of a digital series designed for human connection.

Building on the past decade of the Patient Experience Summit, this digital series reflects the new pace of empathetic care transformation. Discover the ultimate, interactive digital experience with up-to-the-minute insights, live chat and real-time speaker Q&As.

Tune in for live episodes or view on-demand


Hear perspectives from patients, caregivers and leaders from across the healthcare industry.

Episode Schedule 


Access live and on-demand sessions in the most immersive, digital environment.



Amplify your solutions with advanced networking opportunities and must-have connectivity tools.


Next Episode

Episode 5: Identifying Bias and Social Determinants to Improve Patient Care

Thursday, March 11, 2021 | 11:30 am – 1:00 pm ET

Socioeconomic factors are public health determinants that affect patients’ physical, psychological and emotional health. Clinicians cannot eliminate the social determinants that patients face, but they can tailor their care to best meet a patient’s specific health needs.


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Upcoming Episodes

Episode 6: How Behavioral Economics and Digital Tools Are Shaping the Future of Patient Experience

Thursday, April 8, 2021 | 11:30 am – 1:00 pm ET

How can providers and patients pinpoint subconscious incentives that influence actions around engagement and consistent care ownership? We know that ease and accessibility to different resources impact personal behavior. What realistic actions can we implement into our regular healthcare routines to set ourselves up for success?


Register once for ongoing access to all live and on-demand content.


Continuing education hours will be awarded for certain episodes. Cleveland Clinic Enterprise is accredited with distinction as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

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