Patient Stories

Hear the inspiring stories from real Cleveland Clinic patients, leading advocates and past Patient Experience Summit speakers emphasizing empathy in their care experience.


A Chronically Ill Patient Shares Her Healthcare Journey

Onstage at the 2019 Patient Experience Summit, Swapna detailed her experiences and underscored a systemic issue she found in healthcare—a lack of shared, patient-provider decision making. 

Read Swapna's Story

Tackling Health Disparities: One Size Won’t Fit All

While changes like telemedicine happened at lightning speed, a key part of patient experience is asking the question, does it work for everybody?

Read how some are working to custmize care

Prosthetic Patient Leverages Her Experiences to Improve Healthcare

At the 2019 Patient Experience Summit, Carrie took the stage to share stories of her life as a prosthetic patient,born without her left arm, and how her experiences shaped the person and professional she is today.

Read Carrie's Story

One Patient’s reflections on her first telehealth visit during COVID-19 brings Dr. Boissy to tears

While we often tell the story of COVID-19 in numbers, it’s important to also tell the story in more human terms. As we continue to navigate the changing landscape of COVID-19, let’s take time to reflect on, honor, and grow from the experiences over the past year.

Read COVID-19 Reflections

A Surprise Guest Greets Dr. Cosgrove Live on the 2019 Summit Stage

Former Cleveland Clinic Chief Executive Officer Toby Cosgrove, MD, was getting ready to recap a decade-old story that inspired the Cleveland Clinic-led patient experience movement, when Dr. Adrienne Boissy flipped the script, inviting to the summit stage an unexpected guest.

Read What Happened

Academic Editor Says Better Communication Will Improve Clinical Outcomes

Last year at the 2019 Patient Experience Summit, Laura Cooley, PhD, led a deep dive session to discuss the landscape of academic perspectives focused on the patient experience field. Learn how communication is improving clinical outcomes.

Read Laura's Pespective

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