Ken joined SurveyMonkey in 2020 and leads the company’s customer operations, customer success, professional services, and CX program, leveraging his 20 years of experience as a leader at some of the largest and most notable firms in the country—from IBM to AT&T. He previously served as vice president of customer success and analytics solutions at Neustar, a leader in marketing analytics and customer identity management solutions. Prior to that, he was SVP of worldwide professional services at Aspect Software, where his responsibilities included all of Aspect’s global professional services processes, people, execution, and knowledge management. Under his tenure, Aspect was recognized by SPI research as one of the 2016 “Best of the Best Professional Services Organizations” based on performance and improvement relative to key industry performance measures. Ken has an MBA from the J.L. Kellogg School of Management at Northwestern University, and a BS in Computer Science from Hampton University.