Today’s consumers use technology to manage ever-expanding areas of their life. From entertainment to banking to shopping, people control more and more of their life with less and less effort. Healthcare consumers — patients — expect similar conveniences when managing their care. By applying existing consumer engagement solutions to healthcare, organizations can automate intelligent interactions and meet these service demands. A conversational AI experience empowers patients with access to information and self-reliance that drives patient satisfaction and protects revenue.
Key Takeaways
