Stanford Health Care began a decade long journey to build one of the most technologically advanced hospitals in the country. At the same time, the organization was also embarking on a cultural transformation in creating a culture of service, empathy, and compassion. Leveraging design thinking principles and methods, a muti-disciplinary team set out to understand the unmet needs of patients and families.
Hear from Stanford Health Care’s vice president of patient experience, Alpa Vyas, as she shares how Stanford Health Care continues to enhance patient care and experience. She will share how human-centered connections were reinforced through culture-based training, including strength-based approaches, patient safety, and service orientation to create an inpatient experience that strives to empower patients and their families.