Delivering Access to Care at Scale while Promoting a Next Generation Patient Experience

May 12, 2021
3:35pm - 3:50pm

With the rise in consumerism and shift to value-based care, healthcare organizations must improve the ways in which they communicate, interact, and engage with their patients. Improved digital interactions will increase patient satisfaction, engagement, and wellness. In the long term it will improve patient outcomes while driving down the overall cost of healthcare.

Providers and payers require a complete engagement system that allows them to communicate with patients before, during, and aftercare via any/all channels. Unified interactions will increase patient satisfaction, engagement, and wellness. In the long term, this means better outcomes and lower cost of care. Join Salesforce’s Sean Kennedy to learn how your organization can:

  1. Personalize patient contact and inform expert responses
  2. Streamline patient access and grow operational efficiencies
  3. Drive better care team and patient engagement

Customer Spotlight: Piedmont Healthcare
 “Piedmont was able to respond quickly to the rapidly changing COVID 19 screening guidelines by utilizing Health Cloud lightning flows to build out call scripting and workflows for our COVID 19 Nurse Triage Call Team. As soon as we finalized new guidelines, it took minimal effort to change the scripting or flows in Salesforce and we were able to deploy those updates to our 120 agents and nurses to ensure we routed patients to the appropriate outcomes.”

Speakers

Geeta
Nayyar
General Manager and Executive Medical Director
Salesforce
Sean
Kennedy
Vice President and General Manager, Public Sector Health
Salesforce

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