Cleveland Clinic & HIMSS Partnership


For more than a decade, Adrienne Boissy, MD, MA, Kelly Hancock DNP, RN, NE-BC, FAAN and Cleveland Clinic’s world-renowned team, have shaped the global conversation around empathic, human-centered care. Born from this movement to increase patient and caregiver safety by integrating more empathy into clinical care, the partnership between HIMSS and Cleveland Clinic has enhanced the focus on innovation and technology to improve the human connection. 


Cleveland Clinic logoCleveland Clinic is a pioneer and champion of patient experience, innovation and empathy. As one of the largest and most respected hospital systems in the country, Cleveland Clinic has led an international movement to improve the care experience for clinicians and patients by emphasizing empathy in healthcare.



HIMSS logo

HIMSS is a global advisor and thought leader supporting the transformation of health through the application of information and technology. In 2019, HIMSS joined the groundbreaking summit to enhance the focus on technology and more deeply explore how healthcare is extending empathy in an increasingly digital environment. 






Meet the Co-Chairs

The Patient Experience Summit continues to grow in popularity and has quickly become the preferred gathering of leaders, providers and organizations committed to sharing the best practices and tactics for improving the experience of care.

"We need to design systems that care and give the patient the rights and capabilities they have in any other industry." 

"This summit is about how we can and should deliver quality care around the world." 

Adrienne Boissy, MD, MA
Chief Experience Officer
Cleveland Clinic

K. Kelly Hancock, DNP, RN, NE-BC, FAAN
Chief Caregiver Officer
Cleveland Clinic


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