A Cleveland Clinic & HIMSS Event. Find out more

May 18-20, 2020 | Cleveland, OH

Why Attend?

Be part of the largest independent patient experience event in the world

For more than a decade, Cleveland Clinic has pioneered an international movement to improve the care experience for clinicians and patients by emphasizing empathy in healthcare. Through honest commentary on what hasn’t worked and patient reflections on what’s still needed, the annual Patient Experience Summit provides a forum for industry leaders from around the world to work together to deliver the best clinical, physical and emotional experience to patients and families.

 

This year’s theme is Experience Reimagined

Healthcare leaders will explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best healthcare experience.

Hear Stories from Real Patients

 


 

Here's what past attendees are saying…

  The speakers were all fabulous, energized, educated and passionate.
  This event was worth every second of my time. The speakers were great and really validated the purpose of every one in attendance trying to improve patient experience in our daily roles.
  One of my favorite aspects of the summit was the opportunity to network across other disciplines within the patient experience. 
  Loved the use of the patient stories to guide the learning and the team approach.
  The overall content was excellent; a nice blend of inspirational, aspirational and tactical. I particularly enjoyed the speakers that are challenging the status quo. 

 


 

Who you can expect to see

In 2019, participants came from 46 states and 34 countries to connect with the physicians, nurses, payers, pharma professionals, and fellow healthcare leaders committed to improving the care experience through empathy and innovation.

2020 Focus Areas

REIMAGINE THE PATIENT EXPERIENCE

 

Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.

 

Read Patient Stories >>