A Cleveland Clinic & HIMSS Event. Find out more

May 18-20, 2020 | Cleveland, OH

Why Attend?

This year’s theme is Experience Reimagined

Healthcare leaders will explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best healthcare experience.

Hear Stories from Real Patients

Here's what past attendees are saying…

  The speakers were all fabulous, energized, educated and passionate.
  This event was worth every second of my time. The speakers were great and really validated the purpose of every one in attendance trying to improve patient experience in our daily roles.
  One of my favorite aspects of the summit was the opportunity to network across other disciplines within the patient experience. 
  Loved the use of the patient stories to guide the learning and the team approach.
  The overall content was excellent; a nice blend of inspirational, aspirational and tactical. I particularly enjoyed the speakers that are challenging the status quo. 

Meet the Co-Chairs

The conference continues to grow in popularity and has quickly become the preferred gathering of leaders, providers and organizations committed to sharing the best practices and tactics for improving the experience of care.

"We need to design systems that care and give the patient the rights and capabilities they have in any other industry." 

"This summit is about how we can and should deliver quality care around the world." 

Adrienne Boissy, MD, MA
Chief Experience Officer
Cleveland Clinic

Kelly Hancock, DNP, RN, NE-BC
Executive Chief Nursing Officer
Cleveland Clinic

 

EXPERIENCE REIMAGINED

 

Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.

 

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