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Toya Gorley

Improvement Advisor
NRC Health

With 20 years of experience in the healthcare industry, Toya is responsible for helping NRC Health’s premier partners build loyalty by delivering exceptional customer service through demonstrated understanding of client goals and strategic direction. She has a successful track record of working with healthcare executives, physicians, and nursing staff to define and achieve specific business objectives. 

Toya has a passion for improving the experience for patients, families, and healthcare employees. Toya’s career in patient experience began at Cleveland Clinic where she served as a Project Manager in the Office of Patient Experience and was promoted to Director of Service Excellence. Toya also helped to build a start-up patient experience consulting practice that partnered with healthcare organizations across the country to develop and implement patient experience strategies. 

Toya has a B.S. in business finance and marketing from Miami University, Oxford, Ohio, and an M.B.A. from Baldwin-Wallace College, Berea, Ohio.

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