Patient Experience Digital Series
A Cleveland Clinic & HIMSS Event. Find out more
Toni joined Medallia as Head of Clinical Healthcare Experience in August 2020.
Before joining Medallia, Toni spent over 30 years in healthcare. This time allowed her to serve and impact in many areas of patient, family and employee experiences. These areas include: bedside nursing, educator, manager, home care, medical practice, performance improvement at Novant Health, establishing a system patient experience program at Prisma Health and more recently Chief Patient Experience & Quality Officer at Medical Center Health System. These experiences helped her to have direct engagement with the many complex areas of healthcare and evaluate how to implement and sustain change.
Toni has her Bachelor’s in Nursing, Master’s in Business Administration and Patient Experience Certification through the Beryl Institute. She is a wife and mother to four adult children, two beautiful grandchildren and a cute little havapoo. She enjoys reading, crochet and cross stitch.
On a monthly-basis, this six-part digital series will delve into perspectives from patients, caregivers and leaders from across the healthcare industry to address changing implications for empathetic care.