Patient Experience Digital Series
A Cleveland Clinic & HIMSS Event. Find out more
Tanya Lord PhD, MPH, was a special education teacher turned stay-at-home mom when her life dramatically changed due to her son, Noah’s, devastating healthcare experience. This profound experience sparked a passion for engaging in improving the safety and quality of healthcare for everyone. She holds a Masters of Public Health from the University of New Hampshire and a Doctorate in Clinical and Population Health Research from the University of Massachusetts Medical School. While a graduate student, Tanya learned improvement science, research methods and worked with many experts. However, there always seemed to be something missing; the voice and experiences of patients. This observation spurred Tanya to become a national leader in assisting healthcare organizations to recognize and include the voices of those with lived experience in organizational design and healthcare quality improvement.
Today, Tanya holds the title of Director of Patient and Family Engagement at the Foundation for Healthy Communities in Concord, NH. The main purpose of this work is to collaborate with all NH healthcare systems to improve the quality of care through strengthened partnerships with patients, families, and communities. This role allows her to combine her expertise in Quality Improvement and Human-Centered Design Strategies with her passion for including all healthcare stakeholders. At the Foundation, Tanya is the Primary Investigator on a grant from the Foundation for Opioid Response Efforts looking to improve the management of patients with a Substance Use Disorder (SUD) in the in-patient, acute care setting. This project is using an Experience Based Co-Design model to include all stakeholders, include individuals with a SUD, to redesign and improve care. This innovative project elevates voices from communities that have not historically been included in healthcare improvement.