Patient Experience Digital Series
A Cleveland Clinic & HIMSS Event. Find out more
Founder and CEO of MOFI, Sean Nason believes that the status quo in healthcare is not sustainable. He’s on a personal mission to disrupt the health care industry by changing the member, patient, and provider experience. To do this, he’s in relentless pursuit of putting the consumer’s voice first and infiltrating a tired, outdated system with bold, game-changing ideas.
As a self-proclaimed disruptor, Shawn utilizes consumer-centered design to dig into the stories of those affected by the problem and then finds a way to engage the consumer’s voice in each step of the design process. He channels his frustration with the status quo into fighting for systemic change and inspiring others to disrupt with him. He’s the person in the room who is undeterred by convention, unafraid to dream big, and unable to settle for mediocrity.
Prior to starting MOFI, Shawn led the Healthways Innovation Living Lab, served as the chief innovation officer for Xavier University, and worked in the innovation area at Humana. He also spent six years at The Walt Disney Company in various capacities within Walt Disney Imagineering and Disney Cruise Line. He’s the author of the 2017 book, The Power of YES! In Innovation.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.