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Paul Kuzmickas

Director, Ombudsman Office
Cleveland Clinic

Paul is the Director in the Office of Patient Experience and part of the Executive Administration at the Cleveland Clinic. He oversees the Ombudsman Office for the entire enterprise and focuses on Workplace Violence, amongst other things, for the Office of Patient Experience. Paul is also an attorney and Of Counsel at the law firm of Luftman, Heck and Associates, where he was previously the Managing Counsel prior to joining the Clinic.

Let’s Move Forward Together


On a monthly-basis, this six-part digital series will delve into perspectives from patients, caregivers and leaders from across the healthcare industry to address changing implications for empathetic care.


Patient Experience Digital Series