Patient Experience Digital Series
A Cleveland Clinic & HIMSS Event. Find out more
Kelly Leonard is the Executive Director of Insights and Applied Improvisation at The Second City, overseeing The Second Science Project with the Center for Decision Research at the University of Chicago's Booth School of Business. His book, "Yes, And," was published to critical acclaim by HarperCollins. Kelly has spoken at Aspen Ideas Festival, Twitter, Microsoft, The ReCode Conference and TEDxBroadway and hosts the podcast "Getting to Yes, And" for WGN and Second City. For over twenty years, he oversaw Second City's live theatrical divisions working with such talent as Tina Fey, Stephen Colbert, Amy Poehler, Seth Meyers, Keegan Michael Key and others.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.