Patient Experience Digital Series
A Cleveland Clinic & HIMSS Event. Find out more
Lisa Allen, Ph.D. joined Johns Hopkins Medicine and The Armstrong Institute in September 2014 as the first chief patient experience officer for the system. Dr. Allen has oversight for improving the experience of patients and families throughout JHM by coaching, utilization of best practices, system collaboration, and culture change.
With over 30 years of experience in quality, safety, and patient experience leadership in a wide range of healthcare settings, she has many publications on these topics and presents frequently both in the United States and Internationally. She serves as an advisor to several organizations in the area of patient experience. Her team consists of coaches, patient relations, volunteer services, and guest services. She led The Johns Hopkins Hospital to be the first large academic medical center in the world to achieve Gold Certification for Excellence in Person Centered Care by Planetree International.
She has her Ph.D. in Medical Anthropology and Community Medicine, a Green Belt in Lean, and is a Certified Executive Coach. Dr. Allen was named in the Becker’s Hospital Review list as “women hospital and health system leaders to know” for 2015-2018 and a Top 30 CXO in 2018.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.