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Lauren Peeples

Learning and Development Specialist
Cleveland Clinic
Lauren Peeples is a Learning and Development Specialist for the Center for Excellence in Healthcare Communication in the Office of Patient Experience at the Cleveland Clinic. She designs empirically validated programs for clinical and nonclinical caregivers to strengthen relationship centered communication in the healthcare setting. Lauren is dedicated to providing immersive instruction and sustainment that fits into the caregiver's work flow and measuring its effectiveness. Before entering the world of instructional design, Lauren was an educator and facilitator for over 30 years.



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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