Patient Experience Digital Series
A Cleveland Clinic & HIMSS Event. Find out more
K. Kelly Hancock, DNP, RN, NE-BC, is executive chief nursing officer for Cleveland Clinic health system, and chief nursing officer for Cleveland Clinic main campus. A Cleveland Clinic veteran of more than 20 years, Hancock brings a wealth of knowledge and experience to her esteemed leadership position. She spearheads the organization’s nearly 22,000 nursing team members that comprise the Stanley Shalom Zielony Institute for Nursing Excellence, overseeing nursing practice, development and education in inpatient, outpatient, rehabilitation and home care fields. She also oversees the daily nursing activity and long-term strategy for Cleveland Clinic’s main campus location.
Throughout her tenure at Cleveland Clinic, Hancock has served in various director and manager positions. For seven years, she led nursing practice in the renowned Heart and Vascular Institute, which ranks number one in cardiac care by U.S. News and World Report. Hancock is a board-certified nurse executive advanced and a member of several prominent national nursing and leadership organizations. Throughout her career, she has been recognized with numerous awards, including the 2011 Circle of Excellence Award from the American Association of Critical-Care Nurses. She is a two-time recipient of Cleveland Clinic’s Abbie Porter Leadership Award, which highlights excellence in nursing leadership, and was honored with an endowment in her name by long-time Cleveland Clinic supporters Samuel and Maria Miller for the annual Cleveland Clinic Nursing Excellence Awards, in 2012.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.