A Cleveland Clinic & HIMSS Event. Find out more

May 18-20, 2020 | Cleveland, OH

Jennifer Kistama

Nursing Quality Manager
Memorial Sloan Kettering Cancer Center
Jennifer Kistama, ML, MSN, RN, CPHQ is a Quality Management Nurse at Memorial Sloan Kettering Cancer Center in New York City. Jennifer oversees the integration and influence of patient experience tenets within the Nursing Department. She specializes in analyses and improvement opportunities surrounding the patient experience, with proficiency in Press Ganey Surveys. Jennifer is dedicated to engaging and empowering clinicians to connect the patient experience with quality patient care outcomes. She is a Neonatal Intensive Care Nurse by training and received graduate degrees in Healthcare Administration and Health Law and Policy from the University of Pennsylvania.



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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