A Cleveland Clinic & HIMSS Event. Find out more

May 18-20, 2020 | Cleveland, OH

Jeff Robbins

Coordinator Patient Experience Improvement
University of Missouri Health Care
eff is perfectly suited to conduct patient experience improvement in the ambulatory setting. As a former group practice manager, Jeff knows intricately how to transform culture to deliver a remarkable experience to the patient – and he has demonstrated success. He has 15 years of health care experience in group practice, long-term care skilled nursing facilities and residential care facilities. Jeff spent four years managing the practices of a diabetes and endocrinology center, a cardiology clinic and a medical specialty clinic. Jeff holds a master's degree in Business Management from Baker University in Baldwin City, Kansas, and a bachelor's degree in Political Science from the University of Missouri. He is a Certified Patient Experience Professional and a Licensed Nursing Home Administrator. This is the bio I used for the NRC Health Symposium in August of 2019



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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