Patient Experience Digital Series
A Cleveland Clinic & HIMSS Event. Find out more
Heather Preston is a Senior Advisor and member of the Experience Training, Education, and Coaching team at Mayo Clinic. She provides communication training, coaching, and consultation to both internal staff and external affiliates of Mayo Clinic. Heather is a Certified Change Management Practitioner and Certified Wellness Coach and applies these skills in her role as a facilitator of communication best practices. She has served as a content expert and course facilitator on topics relating to service excellence, empathic communication in healthcare, health behavior change, and effective leadership communication. Heather has presented and facilitated trainings and workshops both nationally and internationally.