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Diane Klein

Service Designer
Mayo Clinic

Diane Klein is a service designer at the Mayo Clinic Kern Center for the Science of Health Care Delivery: Innovation and Design in Rochester, Minnesota. With a background of over 25-years in experience design and innovation. Her work includes design, design management and strategy for healthcare, corporate, retail and cultural institutions. Prior to joining Mayo Clinic Center for Innovation, Diane was the managing director of ESI Design, an experience and interaction design firm in New York City. There she led a wide array of large-scale design and innovation projects for companies such as Sony, Nike and the Shanghai Corporate Community. Diane has been working at Mayo Clinic since 2012. Employing the same processes and strategies she used designing public spaces, Diane's has worked on a diverse group of innovation projects ranging from creating a new approach to treat phantom limb pain to improving hospital communication for patients and families. Diane's recent work focuses on the strategic expansion of the Phoenix campus, including rethinking the experience of check-in and waiting, educating patients about new technologies available to them, and creating processes to reduce cognitive load of staff, patients and families. Diane has presented at the past four Mayo-KI Annual Scientific Research Meetings and collaborated on the development of the Health Care Management and Innovation track, which she has co-led the past two years.



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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