Patient Experience Digital Series
A Cleveland Clinic & HIMSS Event. Find out more
Bill Johansen is a Sr. Director of Human Resource Services for the Cleveland Clinic and has direct oversight for the HR function of seven of their regional hospitals along with fifty outpatient /ambulatory centers. Bill has been employed by Cleveland Clinic for 23 years and during that time, has also served as the HR Director for both Fairview Hospital and their Home Care division. Prior to the Clinic, Bill spent ten formative years in the hotel business with both The Ritz-Carlton Hotel Company and Marriot Hotels. Bill considers himself fortunate to have a talented team of HR Business Partners and Generalists who work hard every day to ensure all of their caregivers enjoy the ability to work in an environment that is not only fair and engaging, but one where people can thrive to achieve their primary goal of Patients First.
On a monthly-basis, this six-part digital series will delve into perspectives from patients, caregivers and leaders from across the healthcare industry to address changing implications for empathetic care.