Patient Experience Digital Series
A Cleveland Clinic & HIMSS Event. Find out more
Allison Matthews is a lead service designer at the Mayo Clinic Kern Center for the Science of Health Care Delivery: Innovation and Design in Rochester, Minnesota where she utilizes her experience in health care along with her design training to innovate around the delivery and experience of health care. Her roles include analysis of clinical decision making, process development, patient-centered design creation, systems design, workshop facilitation and teaching. Her project, Developing and Ideal CAR-T Patient Experience was successfully implemented at Mayo Clinic and is recognized worldwide as a best practice for patient experience. She has previously worked to redesign the Mayo Clinic Primary Care model creating a new care team and care process as it responded to the Triple Aim framework: improve population health, enhance the patient experience and reduce the cost of care. Additional projects have included improving the hospital patient experience, developing a design for a consolidated cancer center, creating a framework to leverage patient engagement and activation, payment reform, and understanding how to best serve patients in complex care models. Trained as an architect, she also has an educational background in sustainable building design. Prior to attending architecture school at the University of Minnesota, Allison attended medical school at the Mayo Clinic School of Medicine.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.