Patient Experience Digital Series
A Cleveland Clinic & HIMSS Event. Find out more
Cleveland Clinic’s Patient Experience: Empathy + Innovation Summit is the world’s largest conference devoted to improving the patient experience. The summit brings together global leaders committed to not just the patient or caregiver experience, but the human experience. The forum stresses peer-to-peer learning, and case studies from payer and provider organizations are a priority.
Submit A Speaker Proposal
Presentation Proposal Deadline: December 11, 2019 at 11:59 pm ET
This year’s theme is Experience Reimagined, and we’re seeking speakers on the leading edge of the experience movement. Summit attendees want practical, proven strategies and tactics to move their patient experience initiatives forward and improve care. Designing the ideal experience of the future will require a deeper, more empathetic understanding of what patients and families want, and how quality, safety, experience, design, tech, and caregivers can make it happen.
Presentations should demonstrate how to deliver the best clinical, physical and emotional experience to patients and families in acute and post-acute settings, including the home. Speakers should also include honest reflections on what hasn’t worked, as well as what’s still needed. Join us to celebrate the accomplishments of the patient experience field with visionary colleagues and to imagine together what the future can be.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.