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Speaker Proposal

Cleveland Clinic’s Patient Experience: Empathy + Innovation Summit is the world’s largest conference devoted to improving the patient experience. The summit brings together global leaders committed to not just the patient or caregiver experience, but the human experience. The forum stresses peer-to-peer learning, and case studies from payer and provider organizations are a priority. 


Submit A Speaker Proposal
Presentation Proposal Deadline: December 11, 2019 at 11:59 pm ET


Presentation Criteria

This year’s theme is Experience Reimagined, and we’re seeking speakers on the leading edge of the experience movement. Summit attendees want practical, proven strategies and tactics to move their patient experience initiatives forward and improve care. Designing the ideal experience of the future will require a deeper, more empathetic understanding of what patients and families want, and how quality, safety, experience, design, tech, and caregivers can make it happen.

Presentations should demonstrate how to deliver the best clinical, physical and emotional experience to patients and families in acute and post-acute settings, including the home. Speakers should also include honest reflections on what hasn’t worked, as well as what’s still needed. Join us to celebrate the accomplishments of the patient experience field with visionary colleagues and to imagine together what the future can be.

Featured Summit Topics

  • Behavioral Economics & Continuous Improvement
  • Burnout
  • Change Management
  • Communication Strategies
  • Culture & Staff Engagement
  • Consumerism in Healthcare
  • Digital Strategy – Expanding Access, Improving Care
  • Global Perspectives
  • Opioid Crisis
  • Caregiver & Family Experience Innovation & Transformation
  • Nursing, Provider, Clinical Pespectives
  • User Experience & Design
  • Patient Stories: What They Teach Us
  • Personalizing Care
  • Quality & Safety
  • Technology Game Changers
  • The Business Side of Experience – Showing ROI, Measuring Success

Instructions to submit your proposal:

  1. Once you create a profile you will receive an email with your password
  2. Login and click the “Submissions” tab
  3. On the page titled “My Proposals” scroll down to the “Select Event” dropdown and click “Patient Experience Summit 2020 Cleveland”


If you have any questions, please contact Mike Moran, senior manager, event programs, for HIMSS Media or Chris Hayden.

Let’s Move Forward Together


On a monthly-basis, this six-part digital series will delve into perspectives from patients, caregivers and leaders from across the healthcare industry to address changing implications for empathetic care.


Patient Experience Digital Series