A Cleveland Clinic & HIMSS Event. Find out more

May 18-20, 2020 | Cleveland, OH


Monday, May 18  |  8:00 am - 4:30 pm
Huntington Convention Center | Cleveland
Requires Separate Registration & $300 Registration Fee

Safety in Healthcare with Information, Education and Learning Development

S.H.I.E.L.D.® is presented in partnership between Cleveland Clinic Protective Services and Nursing Institute.  This conference will spotlight a variety of current safety topics relevant to healthcare organizations, including workplace violence, trauma-informed care, emergency management, drug epidemics and general security. Attendees will:

  • Learn strong tactics for dealing with difficult situations and how to ensure patient and caregiver safety.
  • Hear from experts about the changing patient populations and social factors impacting safety.
  • Explore ways to minimize risk for harm and to effectively de-escalate situations.
  • See how Cleveland Clinic pursues best practices in safety, prevention and critical response to prepare our staff and secure those in our care.



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


Read Patient Stories >>