Huntington Convention Center | Cleveland, OH
A Cleveland Clinic & HIMSS Event. Find out more
The UCLA Resnick Hospital Patient Family Advisory Council created a storytelling program where family members and patients present their own personal story, discuss issues regarding inpatient and outpatient experience and deliver solutions to providers throughout the hospital.
During the session, the speaker will discuss the purpose, methodology, and success of the storytelling program. Additionally, the speaker will also deliver a personal story to demonstrate how the program works.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.