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Teaching Digital Empathy – The Time is Now

December 10, 2020
11:35am - 11:50am

As COVID-19 continues to obstruct our daily lives, the ways patients receive care shift to the virtual. During the adjustment period to contactless care, however, one important aspect is lacking: human empathy. Now more than ever, empathy is a crucial skill in medicine due to the absence of face-to-face contact and the human connection that comes with it.

How can medical professionals translate empathy through a screen? How can we better train medical staff to emotionally connect with their patients from miles away? Katharine Lawrence, a postdoctoral fellow at NYU Langone, discusses the importance of teaching empathy in both the physical and digital spaces and how technology with empathy and compassion at its core further improves patient-care interaction.


NYU Langone

Let’s Move Forward Together


On a monthly-basis, this six-part digital series will delve into perspectives from patients, caregivers and leaders from across the healthcare industry to address changing implications for empathetic care.


Patient Experience Digital Series