A Cleveland Clinic & HIMSS Event. Find out more

S.O.S: A SAFER Option for Safety

February 11, 2021
1:00pm - 1:30pm

Have you ever felt like you needed an S.O.S signal in a patient or visitor situation?
Responding to bias and misconduct can be intimidating.  These situations are often avoided due to lack of confidence in the communication skills to respond.

During this session, we will discuss strategies to address patient bias and misconduct in a confident, respectful manner while protecting employees and other patients from discrimination, harassment (sexual or otherwise), and misconduct. Learners will walk away with two focused communication strategies: ASAP for responding to bias and SAFER for responding to misconduct.

This session’s aim is to empower staff to step up and reduce the number of S.O.S signals in your institution.
 

Speakers

Brooke
Werneburg
Advisor – Experience Training, Education and Coaching
Mayo Clinic
Heather
Preston
Senior Advisor – Experience Training, Education and Coaching
Mayo Clinic
Rebecca
Brustad
Patient Experience Manager Training, Education and Coaching
Mayo Clinic

Stay in the Know

Sign up for updates on future events.

 

Get Updates