Patient Experience Digital Series
A Cleveland Clinic & HIMSS Event. Find out more
Have you ever felt like you needed an S.O.S signal in a patient or visitor situation? As the environment in health care continues to become increasingly complex and diverse, Mayo Clinic identified a need to ensure that employees are protected from bias, discrimination, harassment and non-violent behaviors while still providing quality care to our patients.
During this session, we will be discussing our newly released Patient and Visitor Conduct Policy and SAFER (Step up, Address inappropriate behavior, Focus on values, Explain expectations, Report and document) Communication Strategies training for managing inappropriate patient and visitor behaviors. This session’s aim is to empower staff to step up and reduce the number of SOS signals in your institution.
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.