A Cleveland Clinic & HIMSS Event. Find out more

Rethinking the How, When, and Why of Patient Feedback

May 19, 2020
11:30am - 12:10pm
Room 25

Cedars-Sinai, like most organizations, uses a broad-brush, care-setting-specific survey to gather patient feedback. Thus, all patients in a care setting receive the same survey, at the same time, irrespective of his or her unique healthcare journey, which has become an unfortunate status quo across the healthcare landscape. In a strict departure from the status quo, we set out to design a new, patient-friendly, and cost-effective process of where, how, and when we collect feedback from our patients. 

Takeaways

  • Learn what matters most by personalizing the questions asked

  • How to capture relevant and specific feedback to allow for improvements

  • How to focus the organization’s spend, time and energy on the initiatives to have better impact

 

Speakers

Alan
Dubovsky
Chief Experience Officer
Cedars-Sinai
Paul
Jaglowski
Co-Founder and CEO
Feedtrail

REIMAGINE THE PATIENT EXPERIENCE

 

Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.

 

Read Patient Stories >>