Patient Experience Digital Series
A Cleveland Clinic & HIMSS Event. Find out more
Cedars-Sinai, like most organizations, uses a broad-brush, care-setting-specific survey to gather patient feedback. Thus, all patients in a care setting receive the same survey, at the same time, irrespective of his or her unique healthcare journey, which has become an unfortunate status quo across the healthcare landscape. In a strict departure from the status quo, we set out to design a new, patient-friendly, and cost-effective process of where, how, and when we collect feedback from our patients.
Learn what matters most by personalizing the questions asked
How to capture relevant and specific feedback to allow for improvements
How to focus the organization’s spend, time and energy on the initiatives to have better impact
Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.