A Cleveland Clinic & HIMSS Event. Find out more

Patient Financial Education Strategy

May 19, 2020
11:30am - 12:10pm
Room 24

In 2019, Cleveland Clinic's Market Research and Revenue Cycle Management teams collaborated to initiate a strategy for patient financial education. Using various market research methods, over 2,000 patients and caregivers weighed in on what financial information patients need to make informed healthcare decisions. This initiative kicked off with the creation of new educational content. 

During this session, the speakers will cover the research strategies and tools used to identify education needs and opportunities, as well as the strategy for the creation and delivery of educational content to patients over various platforms, such as MyChart and EMMI.


Associate Market Research Analyst
Cleveland Clinic
Project Manager
Cleveland Clinic



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


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