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Opening Keynote: How the Past Informs the Future of Patient Experience

April 8, 2021
11:32am - 11:52am

There is no question digital health technology is changing the way healthcare is delivered today and will continue to do so in the future. But, in order to make sense of these changes and to learn from past mistakes to help shape our future, it's important to look back at how digital health tools have made their way into healthcare.

Chris DeFlitch, Chief Medical Information Officer, at Penn State Health, will offer a quick look at the journey of digital tools in healthcare. In his 22-plus years in healthcare, DeFlitch has seen technology change quite a bit. It seems it changes exponentially year to year as has the importance of patient experience. We'll use this session to look at how these two once-burgeoning aspects of healthcare have grown and become intertwined in the healthcare industry.


Chief Medical Information Officer
Penn State Health

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