Patient Experience Digital Series
A Cleveland Clinic & HIMSS Event. Find out more
Legislation ( AB241) was recently passed that will require unconscious bias training in the state of California for health care providers. While the intent is to improve healthcare outcomes, training about bias alone is likely to have very little impact. Analytics and system analysis are also needed if one is to make affect positive changes at the physician, department, and hospital level. Using analytics, it was possible to identify bias in both the physician and/ or the patient when present. Gaps in healthcare disparities were not always due to bias, but could also be system issues. System issue identification was also a critical part of improving performance. In this session, Dave will elaborate on the program started in Kaiser Permanente in 2003 and that helped many physicians improve their service scores.