Patient Experience Digital Series
A Cleveland Clinic & HIMSS Event. Find out more
A meaningful patient-provider communication is not only crucial for patient outcome, but also for a positive overall experience. Unfortunately, during these unprecedented times, hospitals are short-staffed causing providers to meet the needs of all their patients as best they can. As more and more providers are stretched thin, how can organizations utilize adjust to make their patients feel taken care of?
For the patients who find themselves suddenly relying on telecommunication, how have providers been able to communicate effectively as they make the transition to virtual care? For patients in the hospital, the use of PPE and face masks have forced providers to ask themselves how they can still practice empathy while communicating with their patients.
During this panel, we'll hear from leaders as they discuss the importance of communication in times of chaos and share tools and practices on how to connect with patients and family members during these unprecedented times.