A Cleveland Clinic & HIMSS Event. Find out more

Communication During a Pandemic: Nurturing Positive Experiences

February 11, 2021
11:45am - 12:10pm

A meaningful patient-provider communication is not only crucial for patient outcome, but also for a positive overall experience.  Unfortunately, during these unprecedented times, hospitals are short-staffed causing providers to meet the needs of all their patients as best they can. As more and more providers are stretched thin, how can organizations utilize adjust to make their patients feel taken care of?

For the patients who find themselves suddenly relying on telecommunication, how have providers been able to communicate effectively as they make the transition to virtual care? For patients in the hospital, the use of PPE and face masks have forced providers to ask themselves how they can still practice empathy while communicating with their patients. 

During this panel, we'll hear from leaders as they discuss the importance of communication in times of chaos and share tools and practices on how to connect with patients and family members during these unprecedented times.


  • What are the hallmarks of effective provider-patient communication?
  • What communication best practices must clinicians adopt to communicate effectively as organizations transition to virtual care?
  • How can clinicians wearing facemasks and other PPE practice empathy while communicating with their patients?
  • What must healthcare do post-pandemic to help clinicians thrive and communicate most effectively with patients?


Registered Nurse and Disability Rights Advocate
New York State
Chief Medical Officer, Clinical Excellence and Experience
Scripps Health
Manager, Patient Relations/Guest Services
Tampa General Hospital

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