A Cleveland Clinic & HIMSS Event. Find out more

Innovation Driving Patient Experience During COVID-19

December 10, 2020
11:50am - 12:15pm

2020 has been a year filled with transformation and continuous change in healthcare. From the fast transition to virtual care to utilizing chatbots to prevent bottlenecks, technology has played a tremendous role in allowing providers to keep in touch with their patients while maintaining safety.

COVID-19 not only wreaked havoc in people's health throughout the US but also hampered its frontline workers. How has the transition to virtual care transformed patient engagement and their overall experience especially for those who rely on the human touch? How are health systems able to keep staff and caregivers safe and engaged as they persevere and care for all their patients? During this panel, innovation and patient experience leaders divulge how the pandemic pushed them to adopt technology to remain connected with their patients and assist with the increasing demand for care.

Speakers

Nancy
Albert
Associate Chief Nursing Officer, Office of Research and Innovation
Cleveland Clinic
Neil
Patel
President, Executive Vice President
Healthbox, HIMSS
Sara
Vaezy
Chief Digital Strategy Officer
Providence St. Joseph Health
Sven
Gierlinger
Senior Vice President, Chief Experience Officer
Northwell Health

Let’s Move Forward Together

 

On a monthly-basis, this six-part digital series will delve into perspectives from patients, caregivers and leaders from across the healthcare industry to address changing implications for empathetic care.

 

Patient Experience Digital Series