A Cleveland Clinic & HIMSS Event. Find out more

Innovation Driving Patient Experience During COVID-19

December 10, 2020
11:45am - 12:15pm

2020 has been a year filled with transformation and continuous change in healthcare. From the fast transition to virtual care to utilizing chatbots to prevent bottlenecks, technology has played a tremendous role in allowing providers to keep in touch with their patients while maintaining safety.

COVID-19 not only wreaked havoc in people's health throughout the US but also hampered its frontline workers. How has the transition to virtual care transformed patient engagement and their overall experience especially for those who rely on the human touch? How are health systems able to keep staff and caregivers safe and engaged as they persevere and care for all their patients? During this panel, innovation and patient experience leaders divulge how the pandemic pushed them to adopt technology to remain connected with their patients and assist with the increasing demand for care.


Director, Innovation Consulting
Associate Chief Nursing Officer, Office of Research and Innovation
Cleveland Clinic
Chief Digital Strategy Officer
Providence St. Joseph Health
Senior Vice President, Chief Experience Officer
Northwell Health

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