A Cleveland Clinic & HIMSS Event. Find out more

Improving Patient Experiences through Transformative Communications

February 11, 2021
1:00pm - 1:20pm

It’s no secret that COVID-19 pandemic has led healthcare to create new technological innovations and accelerate digital strategy. While a consumer-centric approach is not a new concept, this term is traditionally applied to industries like retail and financial services, but more and more, we see that patients are expecting this multi-channel, contextualized engagement from their health systems. With the right technology solution, health systems can bridge the gap in the traditional consumer-centric experience that patients are looking for while not compromising the workflows of providers. A true patient-centric engagement platform will deepen trust between providers and patients and allow for meaningful connections. 

In this session, we’ll look at how our partner Well Health has created a world-class solution for patients, caregivers, and providers to communicate. 

Speakers

Susan
Collins
Global Head of Healthcare Services
Twilio

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