A Cleveland Clinic & HIMSS Event. Find out more

Compassion and Empathy During Unexpected Situations

December 10, 2020
12:40pm - 1:00pm

As ICUs and emergency departments struggled to provide care for their patients and communicate with family members during the initial months of the COVID-19 outbreak, Silvia Protto Perez, medical director of the End of Life Center at the Cleveland Clinic had to train her staff how to manage patient and family needs and how to use existing technology to drive connection and communication while satisfying clinical needs and following evolving federal and state guidelines. During this session, Michael Hebb, Activist, Author, and Entrepreneur, will sit down with Silvia to talk about how the human connection has changed from the COVID and what caregivers can do given the status of the pandemic.

Key takeaways:

  • Using technology to try and bring family and patients together.
  • How to balance the needs of patients, medical staff, and adhere to strict guidelines.
  • Train staff to listen to family and patient needs and remain as flexible as possible.


Medical Doctor, End of Life Center
Cleveland Clinic

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