Patient Experience Digital Series
A Cleveland Clinic & HIMSS Event. Find out more
COVID-19 has brought clinicians and healthcare workers in greater solidarity with our communities than ever before. Our patients are whole people who are affected by what happens in this world. 2020 brought us both the pandemic of coronavirus and the awareness and action around an ongoing pandemic of racism. These dual pandemics greatly impacted our communities, and healthcare has responded in a variety of ways.
So what does it mean to build power with the community? What is healthcare’s role? As we focus on empathy, innovation, and communication — what can this look like in nimble, responsive systems? Anjali Taneja will share some strategies that her team has utilized at Casa de Salud, a culturally humble and anti-racist community clinic in New Mexico. These include: