Patient Experience Digital Series
A Cleveland Clinic & HIMSS Event. Find out more
Tuesday, November 10, 2020 | 11:30 AM – 1:00 PM ET
PANEL: Setting the stage + Bonus Q&A
Patient experience execs speak to key areas transforming healthcare interactions forever, how the current pandemic has redefined the patient experience, and what we can expect in the future.
KEYNOTE: Rehumanizing Healthcare Delivery in the Digital Age
Now more than ever, it is important to rehumanize the care delivery in this digital age. As providers rely on virtual care to meet with patients, they must focus on the human experience and how they can continue to ensure a seamless and compassionate healthcare journey.
SESSION: Building Empathy with Telebehavioral Health: Crossing the Urban-Rural Divide
Rural Americans face numerous health disparities compared to their urban counterparts. We'll examine telebehavioral models applied in rural settings, specifically shining a light on mental health services which are severely limited by availability and acceptability. Taking into account the expertise of rural providers, local resources, social networks and rural culture, we’ll delve deeper into one telebehavioral mental health model applied which involves three major components: telepsychiatry, onsite psychiatric engagement and telementoring.
Thursday, December 10, 2020 | 11:30 AM – 1:00 PM ET
Tuesday, January 12, 2021 | 11:30 AM – 1:00 PM ET
Shedding a spotlight on current safety topics relevant to healthcare organizations, including workplace violence, trauma-informed care, emergency management, drug epidemics and general security.
Thursday, February 11, 2021 | 11:30 AM – 1:00 PM ET
Relationship-centered communication skills are essential to maintaining patient-provider satisfaction, engagement and confidence. Effective communication impacts patient safety, provider liability, quality and at a more basic level, it’s the right thing to do.
Thursday, March 11, 2021 | 11:30 AM – 1:00 PM ET
Socioeconomic factors are a public health determinant that affects a patient's physical psychological, and emotional health. Clinicians cannot eliminate the social determinants that patients face, but they can tailor care to best meet the patient’s specific health needs.
Thursday, April 8, 2021 | 11:30 AM – 1:00 PM ET
How can providers and patients pinpoint the subconscious incentives and disincentives that influence actions around engagement and consistent care ownership?
We know that ease and accessibility impacts personal behavior—when cigarette prices increase, smoking rates drop; consumers more often opt for a banana over an orange simply due to peel-ability; people opt to donate organs more often when it’s the default. What realistic actions can we implement into our regular healthcare care routines to set ourselves up for success?
Continuing education hours will be awarded for certain epsiodes. Cleveland Clinic Enterprise is accredited with distinction as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
On a monthly-basis, this six-part digital series will delve into perspectives from patients, caregivers and leaders from across the healthcare industry to address changing implications for empathetic care.