A Cleveland Clinic & HIMSS Event. Find out more

May 18-20, 2020 | Cleveland, OH

Schedule At A Glance

PRECONFERENCE DAY
Registration Hours:
 7:00 am - 5:00 pm

Exhibit Hours: 12:00 pm – 5:00 pm

SUMMIT DAY ONE
Registration Hours:
 6:30 am – 6:00 pm

Exhibit Hours: 10:00 am – 6:00 pm

SUMMIT DAY TWO
Registration Hours:
 7:00 am - 3:00 pm
Exhibit Hours: 10:00 am – 2:00 pm


8:00 am – 4:30 pm
S.H.I.E.L.D.®
($)


8:00 am – 4:30 pm
Coach Approach Workshop: Enhancing Relationships
($)


8:00 AM – 4:30 PM
R.E.D.E. to Communicate®: Foundations of Healthcare Communication
($)


1:00 pm – 5:00 pm
R.E.D.E. to Communicate®: Helping Patients Change
($)


1:00 pm – 3:00 pm
Cleveland Clinic Tour
($)


2:00 pm – 4:00 pm
Summit Kick Off - Plenary & Interactive Sessions

1:00 pm – 4:30 pm
The 5 P’s of a Quality Patient Experience
($)

 


8:00 am – 8:45 am
Networking Breakfast


8:45 am – 10:45 am
Opening Remarks, Keynotes & Plenery Sessions

10:45 am – 11:30 am
Networking Break

11:30 am – 1:30 pm
Cleveland Clinic Tour
($)


11:30 am – 1:00 pm
Concurrent Breakout Sessions

1:00 pm – 2:30 pm
Networking Luncheon 

2:30 pm – 3:30 pm
Concurrent Breakout Sessions 

3:30 pm – 4:00 pm
Networking Break 

4:00 pm – 6:00 pm
Keynotes & Plenary Sessions 

7:00 pm – 10:00 pm
Networking Event at Rock & Roll Hall of Fame 
(Available to full Summit and Tuesday Summit Pass registrants w/ no additional cost. Attendance must be noted on registration.)
 


8:00 am – 8:30 am
Networking Breakfast 


8:30 am – 10:30 am
Remarks, Keynotes & Plenary Sessions

10:30 am – 11:00 am
Networking Break

11:00 am – 12:30 pm
Concurrent Breakout Sessions

12:30 pm – 1:30 pm
Networking Luncheon

1:30 pm – 4:30 pm
Keynotes & Plenary Sessions

($) Separate Registration & Additional Fee Required

JOIN US TO REIMAGINE THE PATIENT EXPERIENCE

 

Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.

 

Register Early & Save $200 >>