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May 18-20, 2020 | Cleveland, OH

R.E.D.E. to Communicate®: Foundations of Healthcare Communication

Monday, May 18  |  8:00 am - 4:30 pm
Huntington Convention Center | Cleveland
Requires Separate Registration & $895 Registration Fee

DESCRIPTION
Effective teaching of communication skills is not consistently included in medical training programs or continuing education courses. Relationship-centered communication skills are essential to maintaining provider satisfaction, engagement, and confidence. Effective communication impacts patient safety, provider liability, quality, and at a more basic level, it’s the right thing to do.

The goal for the course is to raise awareness of interpersonal and communication skills that clinicians already possess, and to practice additional skills that can enhance their ability to build meaningful connections. By facilitating group interaction and ideas, an opportunity to share different approaches to solving communication challenges is created.

 

TARGET AUDIENCE
Physicians (MD/DO), Advanced Care Providers (NP, PA, PhD, LISW), Nursing professionals, Educators charged with developing/offering clinical communication program.

 

 

OBJECTIVES

 

  • Review the evidence on the value of effective communication skills in healthcare
  • Establish rapport and plan an encounter with the patient
  • Apply and practice the Coach Approach fundamentals of active listening, empathy, and asset-based questions
  • Elicit the patient perspective using different tools
  • Apply a variety of methods to convey empathy
  • Incorporate the patient into decision making and education
  • Practice applying these communication skills in challenging clinical cases

AGENDA

8:00 - 9:30 AMOverview

9:30 - 10:00 AM

Phase 1 (Didactic)

10:00 - 10:15 AM

Break

10:15 - 11:15 AM

Phase 1 (Demo/Skills Practice)

11:15 AM - 12:30 PM

Phase 2

12:30 - 1:15 PM

Lunch

1:15 - 2:45 PM

Phase 3

2:45 - 3:00 PM

Break

3:00 - 4:00 PM

Integrative Cases

4:00pm - 4:30 PM

Wrap-up & Evaluation

 

ACCREDITATION INFORMATION
The Cleveland Clinic Foundation Center for Continuing Education is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
The Cleveland Clinic Foundation Center for Continuing Education designates this live activity for a maximum 7.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Participants claiming CME credit from this activity may submit the credit hours to the American Osteopathic Association for Category 2 credit.

This activity has been approved for AMA PRA Category 1 Credits™

MORE INFORMATION
This course introduces clinicians to the R.E.D.E. model℠ of relationship-centered communication in healthcare and how it applies to any given practice. This course is grounded in educational theory, evidence-based best practices, and experiential learning. Participants’ own experiences in healthcare, various expressions of empathy, and the collective experiences of the group will be leveraged as participants practice each of the three phases in the model. Self-reflection as well as feedback from patients, peers, and peer facilitators will be primary methods of engagement. Various creative methods, including improve, action methods, and dynamic small group facilitation, will get everyone out of their seats and into a safe space to practice this wonderfully difficult work of communicating effectively.

QUESTIONS?
For more information or questions, please contact healthcomm@ccf.org

JOIN US TO REIMAGINE THE PATIENT EXPERIENCE

 

Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.

 

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