A Cleveland Clinic & HIMSS Event. Find out more

May 18-20, 2020 | Cleveland, OH

Quality & Patient Safety Workshop

Monday, May 18  |  8:30am – 12:30pm
Huntington Convention Center | Cleveland
Requires Separate Registration & $150 Registration Fee

It’s Everybody’s Business – Raising the Bar in Quality and Patient Safety to Improve the Patient Experience

Our patients are siblings, parents, spouses, children, employees, and community members. Each patient brings a unique set of needs, perspectives and expectations to their care. To deliver safe, high quality, patient-centered care, healthcare providers must leverage these individual insights to drive improvement and achieve the exceptional outcomes that matter most to patients.

What you'll Learn

Workshop participants will explore strategies to address today’s difficult healthcare challenges and deliver value to our patients and other stakeholders. Through dynamic interactions and case study discussions, workshop participants will examine approaches to:

  • Actively engage patients and family members to eliminate preventable harm including healthcare acquired infections
  • Engage pharmacists to prevent medication errors
  • Prevent falls in the ambulatory setting
  • Utilize patient-reported outcomes for short-term and long-term quality improvement
  • Identify and address social determinants of health to positively impact patient quality and safety
  • Incorporate technology to improve quality and patient experience, including virtual health and wearables



Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.


Save $200 with Early Bird Rates