A Cleveland Clinic & HIMSS Event. Find out more

May 18-20, 2020 | Cleveland, OH

Preconference Events

May 18, 2020 | Cleveland Huntington Convention Center
 

Enhance your educational experience at the Patient Experience Summit by joining us on Monday, May 18 (one day prior to the summit) to attend these exciting preconference programs.

Separate registration and additional fee is required.

S.H.I.E.L.D.®

5 P’s of a Quality Patient Experience

Monday, May 18 | 8:00 am - 4:30 pm
Presented in partnership with Cleveland Clinic Protective Services and Nursing Institute
See how Cleveland Clinic pursues best practices in safety, prevention and critical response to prepare staff and secure patients.

Monday, May 18 | 12:30 – 4:30 pm
Presented by PCHAlliance
This program will examine five components that can enable a hospital and health system to use technology to amplify the human component, and provide efficient, compassionate care that consumers demand.

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R.E.D.E. to Communicate®: Foundations of Healthcare Communication

Coach Approach Workshop: Enhancing Relationships

Monday, May 18 | 8:00 am - 4:30 pm
Presented by Cleveland Clinic; Approved for AMA PRA Category 1 Credits™
Relationship-centered communication skills are essential to maintaining provider satisfaction, engagement, and confidence. Effective communication impacts patient safety, provider liability and quality.

Monday, May 18 | 8:00 am - 4:30 pm
Presented by Cleveland Clinic; Approved for AMA PRA Category 1 Credits™
What would happen if you stop trying to ‘fix’ and start empowering? What are the possibilities for you, your team and patients?

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R.E.D.E. to Communicate®: Helping Patients Change - An Introduction to Motivational Interviewing

Preconference Bundle Package

Monday, May 18 | 1:00 - 5:00 pm
Presented by Cleveland Clinic; Approved for AMA PRA Category 1 Credits™; CME credits applicable to American Osteopathic Association for Category 2 credit 
This course will introduce the principles of motivational interviewing to effect patient health behavior change, utilizing a relationship-centered approach to patient communication through the “Stages of Change Model.”

Monday, May 18 | All-Day Pass
Can't choose just one? Get access to all preconference events. This full-day precon pass grants you access to all of the programs on Monday, May 18.

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REIMAGINE THE PATIENT EXPERIENCE

 

Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.

 

Read Patient Stories >>