A Cleveland Clinic & HIMSS Event. Find out more

May 18-20, 2020 | Cleveland, OH

Patient Stories

Hear the inspiring stories from real Cleveland Clinic patients, leading advocates, and past summit speakers emphasizing empathy in their care experience.

 

A Chronically Ill Patient Shares Her Healthcare Journey  

Cooling Cap Helps Mom Go Through Chemotherapy Without Losing Hair

Prosthetic Patient Leverages Her Experiences to Improve Healthcare


Onstage at the 2019 Patient Experience Summit, Swapna detailed her experiences and underscored a systemic issue she found in healthcare—a lack of shared, patient-provider decision making. 


Hear how Jennifer beat breast cancer while using an innovative device to keep her hair intact, preserve her identity and keep a sense of normalcy in her family’s daily life.


At the 2019 Patient Experience Summit, Carrie took the stage to share stories of her life as a prosthetic patient,born without her left arm, and how her experiences shaped the person and professional she is today.

Read Swapna’s Story

Read Jennifer’s Story

Read Carrie’s Story

Teen Battling Thyroid Cancer Delivers Inspiring Graduation Speech

A Surprise Guest Greets Dr. Cosgrove Live on the 2019 Summit Stage

Academic Editor Says Better Communication Will Improve Clinical Outcomes


Doctors diagnosed Tanner with a rare and aggressive form of thyroid cancer. After undergoing multiple surgeries, chemotherapy treatments, and a unique clinical trial, Tanner delivered a moving high school graduation speech—turning his journey into inspiration for others.


Former Cleveland Clinic Chief Executive Officer Toby Cosgrove, MD, was getting ready to recap a decade-old story that inspired the Cleveland Clinic-led patient experience movement, when Dr. Adrienne Boissy flipped the script, inviting to the summit stage an unexpected guest.


Last year at the 2019 Patient Experience Summit, Laura Cooley, PhD, led a deep dive session to discuss the landscape of academic perspectives focused on the patient experience field. Learn how communication is improving clinical outcomes.

Read Tanner’s Story

Read What Happened

Read Laura’s Pespective

EXPERIENCE REIMAGINED

 

Healthcare leaders at the forefront of the global patient experience movement will address which systems, tools and insights revolutionize the role of the patient and the caregiver. We’ll explore patient perspectives and clinical considerations to understand how empathy and innovation must be incorporated as integral pillars to deliver the best clinical, physical and emotional experience in healthcare.

 

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